PLUMERR LTD: TERMS AND CONDITIONS

These terms and conditions (the "Terms and Conditions") govern the use of www.plumerr.co.uk (the "Site") and the provision of plumbing and heating services by PLUMERR LTD. This Site is owned and operated by PLUMERR LTD, a registered plumbing and heating company.

By using this Site or engaging our services, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

1. Gas Safe Registration

PLUMERR LTD is a Gas Safe registered company. All our gas engineers are Gas Safe registered and qualified to work on gas appliances. We adhere to all Gas Safe regulations and guidelines in our work.

2. Services

The following services are available through our Site and directly:

• Plumbing services
• Heating system installation, maintenance, and repair
• Boiler installation, servicing, and repair
• Gas appliance installation, servicing, and repair
• Emergency plumbing and heating services

All services will be carried out by qualified professionals in accordance with industry standards and regulations.

3. Booking and Payment

3.1. Services can be booked through our Site, by phone, or email.

3.2. Payment for services is due upon completion of work, unless otherwise agreed in writing.

3.3. We accept the following payment methods: Credit Card, PayPal, Debit, and Direct Bank Transfer.

3.4. For larger projects, we may require a deposit before commencing work.

4. Cancellations and Refunds

4.1. You may cancel a scheduled service without charge up to 24 hours before the appointment time.

4.2. Cancellations made less than 24 hours before the scheduled time may incur a cancellation fee.

4.3. If you are not satisfied with our services, please contact us within 7 days. We will work to resolve any issues promptly.

4.4. Refunds for goods purchased through our Site are subject to our separate Returns Policy.

5. Warranties and Guarantees

5.1. All our work is guaranteed for 12 months from the date of completion, subject to normal use and maintenance.

5.2. Manufacturer warranties apply to all parts and appliances we install.

5.3. Our guarantee does not cover issues arising from misuse, accidental damage, or lack of proper maintenance.

6. Customer Responsibilities

6.1. You must provide accurate information about the plumbing or heating issue when booking our services.

6.2. You must ensure safe and reasonable access to the work area.

6.3. You are responsible for obtaining any necessary permissions (e.g., landlord approval) before we commence work.

7. Liability

7.1. PLUMERR LTD is fully insured for public liability and professional indemnity.

7.2. We are not liable for any damage resulting from pre-existing faults or issues that were not apparent or disclosed at the time of our work.

7.3. Our liability is limited to the cost of the services provided, except where prohibited by law.

8. Intellectual Property

All content published and made available on our Site is the property of PLUMERR LTD and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

9. Privacy and Data Protection

We collect and process personal data in accordance with our Privacy Policy, which is available on our Site.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. We will notify customers of any significant changes by email or through our Site.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Contact Details

If you have any questions or concerns, please contact us at:

PLUMERR LTD 36 Southernhay, Basildon, Essex, United Kingdom, SS14 1ET Email: contact@plumerr.co.uk Phone: [Insert Phone Number]

Gas Safe Register Number: [Insert Number]

Effective Date: 1st day of May, 2024